Manager, Communications and Engagement
Location: Spartanburg, SC, United States
Share:
Description
Summary/Objective
The Manager, Communications and Engagement role will be responsible for the development and execution of strategic internal communications plans, events, reward programs and content to inform and engage associates about the company’s vision, values, business, and culture, ensuring that all communications align with ACA’s strategic goals and objectives.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lead & Develop the Communications and Engagement Team: Provide strong leadership, coaching, and support to foster a high-performing, inclusive, and growth-oriented team culture.
- Strategic Communication Planning: Develop and execute comprehensive communication plans aligned with business priorities, key initiatives, and organizational strategy. Deliverables may include announcements, emails, videos, presentations, talking points, and other company-wide messaging.
- Drive Innovative Engagement: Identify and implement new, effective communication methods to connect and engage with associates across the organization.
- Corporate Event Management: Take ownership of corporate events from concept to execution—including planning, budgeting, promotions, vendor coordination, on-site logistics, and development of event content and materials.
- Cross-Functional Partnership: Collaborate with stakeholders across departments to support business objectives through communications, events, reward programs, and other engagement initiatives.
- Feedback-Driven Improvement: Proactively seek feedback and continuously assess the effectiveness of communications and engagement programs to drive meaningful improvements.
- Ensure Message Consistency: Craft clear, aligned, and engaging communications that reflect ACA’s Guiding Principles and overall vision.
- Lead Community & Charitable Initiatives: Manage planning and execution of company-sponsored community outreach and charitable events.
- Additional Responsibilities: Take on other projects and initiatives as needed to support the success of the team and organization.
Qualifications
- Bachelor's degree OR 5+ years of experience in professional communications, preferably in a corporate or fast-paced environment
- Exceptional writing and editing skills with the ability to tailor messaging to different audiences and align tone with intent
- Skilled in collecting and analyzing feedback through surveys, focus groups, and other data-gathering tools
- Proven experience as a dynamic leader with a track record of developing and motivating high-performing teams
- Flexible and proactive self-starter with a collaborative mindset and the ability to adapt quickly to changing priorities
- Strong advocate for organizational purpose, culture, and values, with a passion for associate engagement
- Preferred proficiency in Microsoft Office Suite, Adobe Creative Suite, Canva and ability to efficiently update template-based graphics and visual assets
Supervisory Responsibility
This position will lead the Communications and Engagement Team.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Travel
This position will require up to 10% travel.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Share:
Interested in working for American Credit Acceptance?
Take the first step by joining our Talent Network today!
