IT Learning Specialist I
Location: Spartanburg, SC, United States
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Description
The IT Learning Specialist is responsible for delivery and evaluation of training programs for the Information Technology department. This role is dedicated to managing, organizing, and delivering training curriculum through partnerships with trainers and leaders across the organization.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Collaborate with IT leadership to create, document, and maintain onboarding and continuing education programs that include technical and organizational training.
- Work with business units to establish a standard training schedule that informs IT staff of departmental operations and their impact on ROI.
- Organize and deliver training programs, ensuring content is accessible and engaging for both technical and non-technical learners.
- Assess training needs through collaboration, feedback, and performance analysis, and implement improvements based on evolving needs.
- Develop and manage the training calendar, coordinating logistics, materials, and venue or technology setup.
- Measure training effectiveness through evaluations, surveys, and assessments, and report progress to IT leadership.
- Maintain training records, resources, and documentation to ensure accuracy and relevance.
- Build strong relationships with IT leaders, business units, and external vendors to align training objectives with organizational goals.
- Advocate for continuous learning within the IT department while ensuring compliance with company policies and standards.
- Other tasks as assigned
Qualifications
- Bachelor's degree from four-year college or university preferred
- 2+ years of experience delivering or developing training in a software engineering, IT, or similar technical environment
- Exceptional written/oral communication and confident, polished presentation skills
- High level of professionalism based on integrity and humility
- Ability to prioritize and manage time efficiently
- Ability to analyze and creatively solve problems
- Ability to connect with people
- Proficient with Excel, Word, and PowerPoint
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Travel
This position will require up to 20% travel.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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