Dealer Enrollment Specialist
Location: Spartanburg, SC, United States
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Description
Summary/Objective
The Dealer Enrollment Specialist plays a critical role in ensuring a smooth and efficient dealer onboarding process. This position is responsible for processing, verifying, managing agreements, while ensuring compliance with company policies. The ideal candidate is detail-oriented, organized, and proficient in CRM systems, and experienced with data entry.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Process dealer enrollment packets from initial submission to final approval.
- Review and verify dealer information and required documentation for accuracy and completeness.
- Enter and maintain dealer data in the CRM system, ensuring accuracy and completeness.
- Coordinate and track dealer packets via DocuSign or email, following up on outstanding documents as needed.
- Cross-reference dealer information and conduct quality checks to ensure data integrity.
- Upload and manage dealer documentation within OnBase or other document management systems.
- Communicate with internal teams and dealers to resolve any discrepancies or missing information.
- Identify opportunities and present solutions on process improvements within the dealer enrollment.
- Ensure compliance with American Credit Acceptance policies and regulatory requirements.
- Answer inbound phone calls pertaining to dealer onboarding and enrollment, providing guidance and support as needed.
- Other duties as assigned.
Qualifications
- 1-2 years experience in enrollment and registration processes, contract administration, data entry, financial services, or a related field preferred
- Strong attention to detail and ability to manage multiple tasks efficiently.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and
- Previous experience with CRM and document management systems.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills with a focus on accuracy and efficiency.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position. Standard work hours are Monday through Friday, 9 a.m. to 6 p.m.
Travel
No travel is expected for this position.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
California Privacy Notice
"As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice."
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, Jobvite.
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