Originations Trainer
Location: Spartanburg, SC, United States
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Description
Summary/Objective
The Trainer dedicated to Originations will be responsible for administering, organizing, and delivering training programs as they relate to customer relationship management, collections techniques and approaches, work procedures, policies, practices, billing system functionality, and leadership training.
The Trainer dedicated to Originations will be responsible for administering, organizing, and delivering training programs as they relate to customer relationship management, collections techniques and approaches, work procedures, policies, practices, billing system functionality, and leadership training.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides orientation support by facilitating training of new employees in the Originations department.
- Partners with business leaders and stakeholders to determine ongoing departmental training needs and create/deliver content to address them.
- Organizes and helps maintain up-to-date training procedure manuals, records, and course materials such as handouts and visual aids.
- Stays abreast of policy and procedural updates.
- Utilizes adult learning techniques and training methods to achieve learning objectives.
- Helps develop alternative training methods if expected improvements are not seen.
- Provides clear and concise communication to various levels of the organization.
- Utilizes a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, and lectures.
- Maintains a team-focused mentality and establishes positive working relationships with all departments.
- Other tasks as assigned.
Qualifications
- Bachelor's degree in Education or Organizational Development preferred; one to two years’ experience in content creation and delivery; or equivalent combination of education and experience.
- 2+ years of experience delivering training materials in an adult educational environment preferred.
- Experience in the Customer Service or Finance industry is preferred.
- The ability to effectively communicate complex information and ideas to a variety of audiences.
- Ability to demonstrate sound decision-making and organizational skills.
- Ability to demonstrate effective classroom management skills.
- Advanced experience with Excel, Word, and PowerPoint.
- High level of professionalism.
Supervisory Responsibility
This position does have supervisory responsibilities.
This position does have supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Travel
This position will require up to 20% travel depending on seasonality and business needs.
This position will require up to 20% travel depending on seasonality and business needs.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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