Team Lead, Credit Reporting
This job posting is no longer active.
Location: Spartanburg, SC, United States
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Description
Summary/Objective
The Team Lead, Credit Reporting will help to transition new associates to the department through coaching, supervision, and additional training. This position will also take on various responsibilities throughout the department as assigned. The ideal candidate can remain calm, provide outstanding service, adapt easily to change, and demonstrate attention to detail.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assists agents in transition from training to a live environment.
- Assists in answering account questions with representatives.
- Conducts coaching side by sides to identify areas of deficiency or strength.
- Holds knowledge sessions to assure clarity and content of training materials.
- Could fill in for a supervisor temporarily while on PTO.
- May respond to disputes from customers and/or credit reporting agencies.
- Could assist in side by side and coaching opportunities for larger groups within a supervisor’s span of control.
- Other tasks as assigned
Qualifications
- 1+ years of experience applicable to the department
- Full understanding of ACA’s policies and procedures
- Demonstrates excellent communication, leadership and coaching abilities
- Demonstrates a high level of professionalism
- Strong organizational skills
- Must possess the ability to multi-task
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday-Friday, 8:00am-5:00pm with schedule variations as needed.
Travel
No travel is expected for this position.
California Privacy Notice
"As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice."
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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