Dealer Relations Specialist I
Location: Spartanburg, SC, United States
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Description
Summary/Objective
The Dealer Relations Specialist is responsible for helping our Dealer Partners and internal teams with issues and processes related to the transition of acquired loans. This position will handle buyback processing, payments, collateral documents; and is the primary liaison between our customers, Spartan and internal teams.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Cleary communicate verbally or in writing with Seller regarding transition, payments, documents, account issues, and other items as encountered.
- Build business acumen and product knowledge to support and problem solve with Seller and internal customers.
- Support Servicing and other internal teams by researching and responding to account inquiries via queue, email and phone.
- Review account statuses, process and communicate buybacks.
- Communicate with Seller regarding buybacks; track, receive and process payment for outstanding amounts.
- Work with sellers to ensure that ACA receives all trailing collateral documents in a timely manner and that they are secured with our custodian.
- Build sustainable relationships of trust through open and interactive communication with internal and external partners.
- May work on special projects or be required to compose written documents and perform analysis.
- Other tasks as assigned
Qualifications
- Excellent and professional written and verbal communication skills; customer service oriented
- Relationship management experience preferably in auto financing
- Proven ability to prioritize, manage multiple responsibilities, and manage time effectively
- Detail and action-oriented personality
- Excellent problem solver with an empathic and friendly attitude
- Proven computer literacy skills including but not limited to Microsoft Office, Word, and Excel
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position. Days are Monday-Friday. The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm.
Travel
No travel is expected for this position.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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